No Fuss Customer Service & Support Program

Sage Vision No Fuss+ Package
$299

• Peace of Mind: direct-delivery and safe, practical, set up instructions
• SV FIRST Priority Status for Troubleshooting & Tech Support appointments
• No Fuss+ Replacements or Repairs. We coordinate the details for you!
  • Customer may incur shipping, or repair fees
• SV Learn How to Use It – End User Training
  • 90 minutes of One-on-One customized user training & support
  • Via Zoom/Teams or phone
  • 3 – 30-minute sessions with practice assignments between appointments
  • 2 – 45-minute sessions with practice goals and assignments in between appointments
• 5% Lifetime Loyalty Discount on future purchases **
• Instant manufacturer warranty product registration
• Shared product resources and materials for hardware and software updates and upgrades
• Top listed for info and first come demos on new products and technology releases
• Required for all Wearables device end user customers

SV Learn How to Use It – End User Training

• Personalized device user-training built for YOU. Not a one-size fits all
• Customized instruction and coaching based on what is important to you and your lifestyle.
• We care about your success, and we are committed to building a relationship with you, your caregivers
• We create a special place in your low vision support network as a reliable go-to resource on your low vision journey.

Personalized One-On-One End-User Training Session
$89

• 45-minute session by appointment
• Virtual or phone

SV FIRST Priority Status End-User Troubleshooting & Tech Support Session
$59

• 15–30-minute session by appointment only
• Virtual or phone

Sage Vision Tech Support Policy

Sage Vision provides technical support and troubleshooting if a device is not working properly. 

Device Eligibility 

• Device must be purchased from Sage Vision directly
• Product Serial Number Required
• Highest Priority benefit given to Sage Vision Customers with No Fuss+ protection

Used or Donated Devices Tech Service & Support Policy

• A Manufacturer’s Warranty does NOT follow used or donated devices. Even if the life of the device is within the Manufacturer’s Warranty period, once the device changes ownership the warranty terms are not transferable. 
• We believe every assistive technology device should be actively used by someone who needs it! We salute recycling, sharing, repurposing and in-kind donation. 
• Currently, our business model does not include used equipment or facilitating referrals.
• We do not offer a buy back, discounting, referrals, or reselling programs.  

Special Consideration 

• Technical Support & Troubleshooting via video meeting or phone 
• By appointment only 
• Fee for Service $90 – $275  

If you haven’t done so, you could call the manufacturer directly and ask for tech support – hardware category. They are a large company – biggest in the industry – and a team member may be able to help you. They have separate corporate policies from Dealers like Sage Vision. 

Call us at 800.210.8008 if you have any questions or want to pursue further assistance with your device. We are in your neck of the woods.